Frequently asked questions

The person in need or someone they trust can act as the Captain (or administrator). This person is responsible for adding the tasks, inviting members, and fielding questions from the network. If you want to set up a support network for someone else, make sure you ask their permission and ensure they are involved in nominating the help needed.

If you are ready to help by setting up a support network and acting as the Captain, you can download the app from the App Store or Google Play.

If you want to help as a member, you must be invited by the Captain to help out. Members receive an SMS invite with a link to the network. For privacy reasons, you cannot search for networks on our website.

The app sends notifications to keep the support network on track. These are sent when new tasks are added, help is still needed close to a due date, when new Chat Topics are added and when new Tips are released. You can control your notifications in the app settings.

Yes. You can allocate as many people to be administrators as you wish. These people can add and delete tasks, invite members, send messages and edit details. To give one of your network admin rights, simply click on their name listed in the Network tab and provide them with admin access.

Download the app from App Store or Google Play and follow the prompts.

Once you have downloaded the app and set up your account, you can create your support network. This involves naming your network, providing some detail about why the support is needed, and uploading a photo if you wish.

Your help needs are created in the app as ‘tasks’. Once you have entered in the details of each task, it is visible to your support network who can click to accept and help out.

Yes. Click on the name of the member you wish to make an administrator. Change their role to ‘Administrator’.

You can select specific members to be part of your ‘inner circle’. You can then allocate tasks to this group only (when entering task details).  To create your inner circle, click on the name of the member and change their role.

1. Click on Network

2. Click top RHS

3. Edit details

4. Save changes

1. Go to Home

2. Click + button

3. Choose task from Help List or create custom task

4. Enter task details

5. Save

The ‘inner circle’ enables you to identify members of your network that are the closest to you. Your ‘inner circle’ will be able to see specific tasks that you allocate to this group only. The rest of your support network will not be able to see or accept these tasks.

Yes. The name of the member who has accepted the task visible.

1. Click on task

2. Click on ellipse (3 dots) in top right

3. Edit

1. Click on task

2. Click on ellipse (3 dots) in top right

3. Delete

In your inbox, you will find the ‘Chat’ function where you can create Chat Folders to share updates, upload photos and documents. Chat’ helps you keep all information in the one place and easy to find.

1. Click on Inbox

2. Click on +

3. Add topic and image

4. Select if visible to ‘inner circle only’

5. Click add topic

6. Click on Topic name to get started.

1. Click on Inbox

2. Click on the folder you want to delete

3. Click on the circle icon in the top right corner

4. Click on the bin icon in the top right corner

5. Click to confirm delete

Use the folders within the Messages tab to upload medical documents. You can create a folder specifically for this and designate who from your care network can access this information. For example, identify the folder as for inner circle only if you want to limit access.

Create a Medications folder within the Messages tab to upload all of your medication in a single location. You can also upload digital prescriptions here so that your care network can collect them on your behalf.

Tips are sent on a weekly schedule.

Tips are created by the organisation managing the app and the expert clinicians at Gather Group.

Tips can not be shared outside of the app.

Yes! We love to understand what you want to hear about. Please send us ideas via the contact form.

No. Tips can not be deleted from your account.

Check-ins are simple ways to keep your care network up to date with how you are going. Based on your results, we also send your care network ideas on how they can help you with your situation.

If you are the person who has completed the check-in, you can delete the check-in result on the same day. After this, you can not delete a check-in result.

Click on ‘Charts’ button on the home screen. In the top right-hand side, you will see a settings icon. Click on this icon and you can change who can see the Check-in results.

Click on ‘Charts’ button on the home screen. Click on any of the circles that represent the result you want to learn more about to see the full recommendations.

1. Click on name of the member

2. Click delete button

1. Click on Network

2. Click top RHS

3. Click on ellipse (3 dots)

4. Click delete

Members of the support network must receive an SMS invite from the Captain to get started.

Click on the Menu (top LHS). Here you can edit your profile, change your details, set your notification preference and delete your account.

Yes. You can set your notification preference in your account settings.

Go to home page. You will see all of the unallocated tasks listed under the Unallocated tab at top of the screen. Have a look through the help that is required and click on the accept button.

Make sure you click on the Complete button attached to the task to keep everyone in the loop.

Open up the accepted task that you can no longer do. Click on the withdraw button at the bottom of the screen. The task will revert back to being ‘unallocated’. If you are doing this with short notice, we recommend that you also notify the app Captain directly.

Yes. Click on network to see the list of members.

All accepted tasks have the name of the member responsible listed under the task name. You can see this list under the ‘Upcoming’ tab.

Only app Captains and Administrators can start a Chat. Members can respond to any Chat topic listed.

Check-ins are simple ways to keep up to date with how your loved one is going. Based on their results, we send ideas on how you can help them with their situation.

Click on ‘Charts’ button on the home screen. Click on any of the circles that represent the result you want to learn more about to see the full recommendations.

Go to Menu (top LHS) and click on Delete Account.